Visitor comments on Iceberg Hotel in Borovets, Bulgaria

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Submitted By: Dorel calatorul from Romania
Date: 2009 September 29, 01:16

Hotel rating

Overall		4/5
Staff		4/5
Rooms		4/5
Food		5/5
Fun		5/5

Comment: fair enough for it's price. i guess is perfect for ski as it is so close to the sloaps.
right in the centre of borovets.
overall a good deal

Submitted By: Peter Cook from Belgium (submitted from BULGARIA)
Date: 2009 May 24, 22:32

Hotel rating

Overall		5/5
Staff		4/5
Rooms		4/5
Food		5/5
Fun		5/5

Comment: Me and me wife were there two times already. First time in January and second in April. We like the most the glass flor in the lobby bar. It is very unusual to drink your coffee and above the pool...and to sit on air :-)

There is a nice and warm pool- I think about 27 degrees Celsium. We had some nice cocktails and had a wonderful time.

As the person before me said that the food was awful- I can only desagree. All our meels were very, very deliscious and nice.

We were staing in a VIP studio with a great ski track view. Everything was perfect. All our needs were satisfied. And the mini bar was alway full :-)

If I should give a mark from 1-10... It will be 8.5 points I think.

Submitted By: Matthew from UK (submitted from EUROPEAN UNION)
Date: 2009 March 03, 14:35

Hotel rating

Overall		2/5
Staff		1/5
Rooms		3/5
Food		1/5
Fun		2/5

Comment: First impressions of Iceberg are that its a nice, relatively luxurious hotel, but first impression rarely give the full picture. The hotel claims 4 stars, but fails badly to live up to its billing. We stayed for a week and found the staff rude to the point of obnoxious, one day the cleaner forgot to give us toilet paper and another she forgot to provide us with towels – not a massive issue you would think.

I rang reception on both occasions to ask for them to be provided and was greeted with a huge sigh, and a grumbled “I’ll see what I can do”. Similarly when I asked for one extra pillow between the two of us, I was told that we couldn’t possibly have an extra because we already had one each. In a 4 star hotel you would expect that more than one pillow per person wouldn’t be a problem.
Another issue is that the hotel claims to have a Jacuzzi which is always nice after skiing – the problem is that the “Jacuzzi”, rather than being separate, is in a swimming pool that feels like its been filled with melted snow its that cold – who wants to sit in a freezing cold spa bath? All of these minor quibbles pale in comparison to the disaster that is eating in the Iceberg hotel. The food is disgusting. On our first evening there we assumed that perhaps it was just that our tastes do not match those of the local Bulgarians but throughout the week the repeated sight of Bulgarians eating nothing but toast and cheese for dinner proved that it was just that the food was generally barely edible. Imagine eating and longing for the culinary delights of your school canteen…and then being charged extra for a glass of water to wash the taste away.

Avoid the Iceberg Hotel Borovets like the plague