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comentarii despre hotel:
Rating hotelier:
2.6/10
pe baza 3 comentarii
+ comentar din Rumena Chakarova
25.08.2014 11:15
Fel de calator(i): călător cu scop de afacere
I spent two highly unpleasant days and nights at Rachev Residence.
It all began on check-in, as it turned out that they have given our room to someone else, although it has been reserved weeks ago. It took some time and argument to clean matters up, and the word 'sorry' from the receptionist was never heard.
The issues with the hotel surfaced over the following day. The rooms are generally kept clean,
so no major complaints here, although towels are changed only about once in three days. The cooking
in the restaurant is good, however. Unfortunately, the policy of saving energy by turning off
everything while you are not in the room (described by another unsatisfied client) still holds, which
means that you can't leave your air conditioning on when you are away. As a result, the rooms are stuffy and may become very hot in the summer. The pool and the fountain are rarely cleaned, and this is known problem, judging by the odour of chlorine. The lawn is unkempt and the alleys are overgrown and teeming with biting insects.
My greatest complaint concerns the service provided by the hotel. As far as I can see, this results
mainly from poor management.
There is no respect for privacy. I had the unpleasant experience of having somebody charge in
my room, unlocking it with an universal key, while I was still gathering my stuff. This was before noon
which is the checkout time. Not even a knock or ringing the bell, and, again, not a hint of apology afterwards. I was offered a blunt explanation that this was a routine check whether I have not stolen
something for which I have not paid from the mini-bar. I may add that the mini-bar held only a couple
of the lowest-quality mineral water and one can of beer, so I don't think I could steal anything, even
if I wanted to. All in all, I was greatly disappointed by my stay in Rachev residence, and I don't think that I will be visiting ever again.Again, I must stress out that the general personnel of the hotel and the adjoined restaurant looked to me like they were doing their jobs the best they can, but were deliberately taught to act impolite and even rude by their management. This is, I think, a sure-fire way of ruining a good investment.
+ comentar din Rumena Chakarova
25.08.2014 11:11
Data cazării: Aug 2014
Fel de calator(i): călător cu scop de afacere
I spent two highly unpleasant days and nights at Rachev Residence.
It all began on check-in, as it turned out that they have given our room to someone else, although it has been reserved weeks ago. It took some time and argument to clean matters up, and the word 'sorry' from the receptionist was never heard.
The issues with the hotel surfaced over the following day. The rooms are generally kept clean,
so no major complaints here, although towels are changed only about once in three days. The cooking
in the restaurant is good, however. Unfortunately, the policy of saving energy by turning off
everything while you are not in the room (described by another unsatisfied client) still holds, which
means that you can't leave your air conditioning on when you are away. As a result, the rooms are stuffy and may become very hot in the summer. The pool and the fountain are rarely cleaned, and this is known problem, judging by the odour of chlorine. The lawn is unkempt and the alleys are overgrown and teeming with biting insects.
My greatest complaint concerns the service provided by the hotel. As far as I can see, this results
mainly from poor management. There is no respect for privacy. I had the unpleasant experience of having somebody charge in my room, unlocking it with an universal key, while I was still gathering my stuff. This was before noon, which is the checkout time. Not even a knock or ringing the bell, and, again, not a hint of apology afterwards. I was offered a blunt explanation that
this was a routine check whether I have not stolen something for which I have not paid from the mini-
bar. I may add that the mini-bar held only a couple of the lowest-quality mineral water and one can of
beer, so I don't think I could steal anything, even if I wanted to.
All in all, I was greatly disappointed by my stay in Rachev residence, and I don't think that I will be
visiting ever again. Again, I must stress out that the general personnel of the hotel and the adjoined
restaurant looked to me like they were doing their jobs the best they can, but were deliberately taught to act impolite and even rude by their management. This is, I think, a sure-fire way of ruining a good investment.
+ comentar din Petya
14.06.2013 01:59
Data cazării: Mai 2013
Fel de calator(i): prieteni la concediu
We hired Rachev hotel in Arbanasi, Bulgaria for a wedding ceremony and reception. The pool and the garden in the hotel are very nice so we fell in love with the place. After planning the wedding for one year and meeting the owner numerous times, we were disappointed with the service we received. He was rude and offensive to all of us as were all his staff. Not only did he lie about some charges with regards to the bill but he also made it very hard to enjoy the special day.
The hotel itself is nice however the bad service, poor Wifi connection, poor breakfast, poor management are not worth spending money for. I DO NOT recommend this place to anyone who wants to celebrate a special occasion there.
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