(by:
)
hotel reviews by travellers:
Hotel rating:
8/10 based on 10 reviews
+ Review by Мирослав Дончев
11.11.2019 05:45
Date of stay: Nov 2019
Type of traveller: a couple on a holiday
+ Review by Slobodan Dudic
23.02.2017 11:50
I would recommend to a friend
Date of stay: Feb 2017
Type of traveller: family with children
+ Review by Анна Гурова
11.01.2017 07:31
I would recommend to a friend
Date of stay: Jan 2017
Type of traveller: friends/company on a holiday
+ Review by Aura Toma
07.01.2017 02:34
I would recommend to a friend
Date of stay: Dec 2016
Type of traveller: family with children
Good location and accommodation. Poor breakfast and cold water in the pool.
+ Review by Ploesteanu Gabriela Aida Iulia - chat
03.01.2017 07:00
Date of stay: Dec 2016
Type of traveller: friends/company on a holiday
Internet is poor and doesn't connect nor cover all the apartments; the conditions in the apartment are not enough for 4 persons – it is impossible to sleep on the sofa (I have to admit that we've got an extra bed, but it was still difficult to sleep) – and so was in all three apartments of our group; the bedroom was very cold; the new year dinner was poor and not well organized; we did not have bathroben in the apartments, and when we asked for them, they said they are only for the people in the main hotel building; it is written that the hotel has a fitness room, but all there is are 2 machines in the back of the swimming pool area; also, the swimming pool room was very cold. The shuttle to the gondola brings back the people starting with 2,30 p.m.- so, it's useless if you wish to come back earlier. The personnel is nice but hardly understands English. Low flexibility (my daughter was not able once to go to dinner and I asked permission to bring some food in the room but it was not allowed; I was advised to asked for room-service, that means extra cost – I don’t agree with this rule as long as the dinner was paid for). Breakfast and dinner were pretty good.
Conclusion: low value of the money; it is not a 4* hotel; it’s just a normal 3* hotel.
I’d like to make few comments related to the ski resort and services, if you don’t mind: - the slopes are very nice and with a good maintenance (congratulations to the people who take care of that!)
- the flexibility of the sky pass is low: if you prefer to sky in the first part of the day you have to pay the price for full day; a half of day ticket is possible only after 12.
- the persons from the ticket register are very rigid and completely unkind.
- the information about the ski-pass and facilities are poor and incomplete.
Please take my comments as my honest opinion and I hope that my feed back could help to improve these services.
Best regards,
Gabriela
+ Review by Илиян Петракиев
05.11.2016 01:16
I would recommend to a friend
Date of stay: Oct 2016
Type of traveller: a couple on a holiday
Вечерята на първия ни ден беше ОК, имаше разнообразие от салати и основни ястия, 3 гарнитури и десерти, а в ресторанта имаше 3-4 маси (20 човека максимум). Втората вечер хотелът, съответно и ресторантътсе радваха на много повече посетители,тогава обаче менюто на блок масата беше оскъдно. Част от салатите, присъстващи в менюто бяха със съмнителен вид, основните ястия не бяха с добра кулинарна готовност, а освен това и пресолени, гарнитурите, които предлагаха бяха от предишната вечер. Такова качество на храна не бях и очаквал. На фона на цялото меню изпъкна картофена крем супа, която спаси вечерята.
+ Review by mattias sund
17.03.2016 09:38
I would recommend to a friend
Date of stay: Feb 2016
Type of traveller: organised group
+ Review by Dimitar
20.01.2014 06:16
I would recommend to a friend
Date of stay: Jan 2014
Type of traveller: friends/company on a holiday
+ Review by калинин михаил
14.01.2014 11:09
I would recommend to a friend
Date of stay: Jan 2014
Type of traveller: family with children
+ Review by Krasimir Krustev
01.10.2009 02:13
I would recommend to a friend
Date of stay: Sep 2009
Type of traveller: friends/company on a holiday
We spent a long weekend at this wonderful place! Everything was perfect - friendly/helpful staff, nice cosy rooms, marvelous tavern, restaurant and bar! Cleanliness was at a high level, housekeepers did a great job! My friend tried the SPA and was very pleased. Overall - a great place to stay and get excellent service!
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